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Craig Clemons
Advisory Consultant
Mobile: (913) 269-1202
cclemons@gmail.com
http://www.craigclemons.com 

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Professional Experience

ArcherIRM (formerly owned by Dell Technologies – EMC – RSA) – Overland Park, KS 

Advisory Consultant – October 2018 to January 2025
Senior Consultant – April 2013 to October 2018
Technical Support Engineer II – August 2011 to April 2013 

  • Provided SME assistant to the Professional Services and Client Support departments along with primary resource for C-Suite level client escalations
  • Successfully migrated clients from Archer 4.X to 5.x, then 5.X to 6.X product as migration technical lead
  • Provided technical knowledge and support of Archer product to SaaS and on-premises clients via remote meeting and support tools
  • Coordinated with product engineering in our combined efforts to troubleshoot product issues
  • Configured Applications, Workspaces/Dashboards, Reports, Workflow, Notifications, and User Access Control with phased deployment via packaging
  • Developed of Data Feeds (including JS), API tools and automations, Business Intelligence driven Content API interactions, and a multitude of external synchronization tools

Data Systems International – Overland Park, KS 

Technical Consultant III – Jun 2009 to August 2011 

  • Supported worldwide client base and instances of dcLINK product along with its interactions with JDE World, OneWorld/EnterpriseOne via remote management tools
  • Administered and developed Global Support Center SharePoint site utilized as a centralized documentation and knowledge repository
  • Created, administered, and maintained Windows, Linux, and Unix VMs utilized by DSI for development, testing, and support needs
  • Coordinated with managed services clients to ensure hosted VMs match current product environment as well as administer and support environments as needed
  • Managed all impacts to virtualized environments including OS patches, product updates, and reconfigurations
  • Provided detailed security analysis to ensure product environments meet or exceed security standards required for FDA or other federal certifications
  • Developed support standards and documentation for Global Support Center utilized in support of Unibar label formatting product and .NET based dcLINK 6 & 7
  • Administered and supported all aspects of the product environment and related network connectivity for managed services customers via remote administration tools
  • Provided technical expertise to fellow team members and upcoming projects, utilizing detailed experience to ensure the client receives premium support

Technologies

Microsoft Windows, Fedora, Redhat Enterprise, Debian, Ubuntu , Microsoft SQL Server, MySQL, Oracle, .NET Framework, .NET Core, C#, JavaScript, ASP.NET, HTML, Azure, Entra, Microsoft Office 365

Education and Training

Metropolitan Community Colleges and UMKC – Lee’s Summit, MO and Kansas City, MO
Extensive coursework in Computer Science, Programming, Web Development, Writing and Composition, and Management Methodologies. Classes taken as needed to develop professional skill sets. 

 

Craig_Clemons_Resume Jan29-2025Download